Millie's Crunchies

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Terms and Conditions

1. Introduction

Welcome to Millie’s Crunchies! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree with any part of these terms, you must not use our website.

2. Definitions

- "We," "Us," "Our" refers to Millie’s Crunchies, the owner and operator of this website.

- "You," "Your" refers to any user or visitor of our website.

- "Website" refers to www.milliescrunchies.co.uk and all associated pages.

3. Use of the Website

3.1 Eligibility:

You must be at least 18 years old to use our website. By using our website, you represent that you are at least 18 years old.

3.2 Account Registration:

To purchase products from our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account. You must ensure that the details you provide are accurate and up-to-date.

3.3 Prohibited Conduct:

You agree not to use our website for any unlawful purpose or in any way that may harm, disrupt, or impair the website's functionality. Prohibited activities include, but are not limited to:

- Engaging in hate speech, harassment, or bullying.

- Posting or sharing spam, promotions, or unsolicited advertisements.

- Attempting to gain unauthorized access to our systems or other users' accounts.

- Using our website to distribute malware, viruses, or other harmful software.

3.4 Intellectual Property:

All content on this website, including text, images, logos, and designs, is the property of Millie’s Crunchies or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on our website without our express written permission. Use of the website and its content is for personal, non-commercial purposes only.

4. Orders and Transaction

4.1 Product Availability:

All products are subject to availability. We reserve the right to withdraw any product from sale at any time without prior notice.

4.2 Pricing:

Prices for products are displayed on our website and are inclusive of VAT unless otherwise stated. We make every effort to ensure that prices and product descriptions are accurate, but errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

4.3 Payment:

We accept payment through various methods, including credit/debit cards and PayPal. Payments are processed securely. You agree to provide accurate and complete payment information. Orders will not be processed until payment has been received in full.

4.4 Order Cancellation:

We reserve the right to cancel or refuse any order at our discretion. If your order is cancelled, you will receive a full refund. You may cancel your order before it has been dispatched by contacting us directly. If you wish to cancel your order after dispatch, please refer to our Refund Policy.

5. Shipping and Delivery

5.1 Shipping Policy:

We offer various shipping options, which are detailed on our website. Shipping times are estimates and may vary based on your location and other factors. We will not be liable for any delays in delivery that are beyond our control.

5.2 Delivery Issues:

If your order is delayed, damaged, or lost during shipping, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

6. Returns and Refunds

Please refer to our Refund Policy for information on returns and refunds, in compliance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7. Liability and Disclaimers

7.1 Website Availability:

We make every effort to keep our website available and functioning smoothly. However, we do not guarantee that the website will be available at all times or that it will be free from errors, viruses, or other harmful components. We are not liable for any losses or damages resulting from the unavailability or malfunction of our website.

7.2 Limitation of Liability:

To the fullest extent permitted by law, Millie’s Crunchies shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability to you in respect of any loss or damage arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total amount paid by you for the product in question.

7.3 Accuracy of Information:

We strive to ensure that all information on our website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any information on the website. You acknowledge that any reliance on such information is at your own risk.

8. User Accounts

8.1 Account Termination:

We reserve the right to disable or terminate your account at our discretion, without notice, if we believe you have violated these terms or engaged in any unlawful or inappropriate conduct.

8.2 User-Generated Content:

If you submit any content (such as reviews or comments) to our website, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, and distribute that content in any media. You must ensure that any content you provide is lawful, does not infringe any third party's rights, and is not defamatory, obscene, or offensive.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page and will be effective immediately. Your continued use of the website after changes have been made constitutes your acceptance of the revised terms.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: customercare@milliescrunchies.com

12. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Millie’s Crunchies regarding your use of our website and supersede any prior agreements or understandings, whether written or oral.

13. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

14. Waiver

No waiver by us of any breach of these Terms and Conditions shall constitute a waiver of any other breach, and no failure to exercise any of our rights or remedies shall constitute a waiver of such rights or remedies.

Return and Refund Policy

Millie's Crunchies: Refund Policy

1.Introduction

At Millie’s Crunchies, we are committed to ensuring that our customers are fully satisfied with their purchases. We recognize that occasionally, items may not meet expectations, and we are here to assist with any issues. This Refund Policy outlines the terms under which refunds, exchanges, or returns can be processed.

2.Refund Eligibility

2.1 Non-Perishable Items

Customers may request a refund or exchange on non-perishable items (such as pet toys, accessories, and other non-food products) within 28 days of the purchase date. The item must be in its original condition, unused, and in its original packaging.

2.2 Perishable Items

Due to the nature of perishable goods (such as pet food, treats, and supplements), we are unable to offer refunds or exchanges on these items unless they are faulty or damaged upon delivery.

2.3 Faulty or Damaged Goods

If any item is found to be faulty, damaged, or not as described upon delivery, customers are entitled to a full refund or exchange. Customers must notify us within 14 days of receiving the goods and provide evidence of the defect.

3. Proof of Purchase

A valid receipt or proof of purchase is required for all refunds, exchanges, or returns. If a receipt cannot be provided, we will do our best to locate the purchase using the customer’s details, but this may delay the refund process.

4. How to Request a Refund or Exchange

4.1 Online Purchases:

For items purchased online, customers should contact our customer service team at milliescrunchies@gmail.com within the applicable return period. We will provide instructions on how to return the item. Please note that return postage costs are the responsibility of the customer, except in cases where the item is faulty or damaged.

5. Refund Processing

Refunds will be processed using the original payment method. Please allow up to 14 days for the refund to be processed after we have received the returned item.

6. Exceptions

6.1 Personalized or Customized Items:

We are unable to offer refunds or exchanges on personalized or customized items unless they are faulty or not as described.

6.2 Sale Items:

Items purchased on sale or at a discount are subject to the same refund policy as full-priced items.

7. Your Legal Rights

This Refund Policy is in addition to your statutory rights under the Consumer Rights Act 2015. Under UK law, consumers have the right to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose.

8. Contact Information

For any questions or further information regarding our Refund Policy, please contact Millie’s Crunchies at:

- Email: Milliescrunchies@gmail.com

9. Policy Updates

Millie’s Crunchies reserves the right to update or amend this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately.

Terms and Conditions

Return and Refund Policy

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